How do we work?

SAMANI is an online-based store for Tesla / Tanning & Catteries Services that cater to the needs of different individuals having the ease of buying items online. You can simply visit our website at http://www.samani.ae and place your orders.


Account Registration

How do I register for a samani.ae account?

You can quickly register for a samani.ae account by clicking Register.

You'll need to supply your name, email, password.

My Orders


How to place an Order?


For placing an order, you may go to the individual item page, click on Add To Shopping Cart. This lands you to the cart where you can review your order. Next, click on Continue to Checkout and then fill-in the required details, select the payment method to complete your order.


Where is my Order?


To understand the history of your orders, you should log in to your account, click on My Purchases where you can access the list of Ongoing orders, Completed orders, Cancelled orders and Returned orders.


How do I track my order?


You may track your order under My Account in your account. which will show a list of orders that are under process.


Can I change my address after an order is shipped?


It is pretty unlikely to change the delivery address post the order is shipped. You may reach out to our Customer Support Team via WhatsApp find in the chat box to check on the possibility as an exception.


I have received the wrong item, how do I request an exchange?


If you have received the wrong order, you may log in to My Account, click on My Account, go to the Completed Orders tab to find your order, and contact us via whatsapp with your order Number starts with SAM. Alternatively, please reach out to our customer support team via Phone, LiveChat, or email (info@samani.ae ) to report the same so it is resolved on priority.


I have received an incomplete order, how do I complain?


In a rare scenario, if you have received an incomplete order, please reach out to our customer support team via Phone, LiveChat or email (info@samani.ae ) to report the same so it is resolved on priority.


I have received a damaged item, how do I request a replacement?


SAMANI guarantees high-quality items and all items undergo a quality check before shipping. Please reach out to our customer support team via Phone, Live Chat, or email (info@samani.ae ) to report the same so it is resolved on priority.

 

Where can I get my items fitted on my car?

 

In order to fit your purchased parts and accessories, you may visit any garage or workshop or you can contact us for more gaudiness and support or visit our YouTube channel which can help you fixing those parts Click Here.
 

Shipping and Delivery

A shipping fee of AED 30 per order is charged for delivery within the UAE Expert for Western Region (Al Dhafra) which is AED 50.  (Please note shipping fees are non-refundable.)  

Returns & Exchanges

How do I cancel my Order?


We do not accept cancellations and returns once the items is shipped. 
Can I exchange my order for another item?


We do not encourage the exchange of items under any circumstances.  However, if the item parcel was not opened and is still sealed we may honor the exchange but will be subject to approval on a case-to-case basis.

Refunds 

In the rare cases of refunds, they are processed within 3 business days of the item(s)’ delivery to us. We will let you know via e-mail / WhatsApp when we initiate the process. Please note that it might take 7-9 business days, from the time we complete the process, for the amount to reflect in your account. Refunds can only be done in the same mode as how the payment was made. If it was paid via Online Transfer It can only be refunded the same way.

What are your office hours?


Sat-Thurs: 9 am - 10 pm


Friday: Closed

To contact us for any queries, you can send an email/ WhatsApp and expect a reply within 24 hours.

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